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Director, Ticket Sales and Service

Please see Special Instructions for more details.

-UTSA is a tobacco-free campus. -UTSA is an Equal Employment Opportunity/Affirmative Action Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. -This is a security sensitive position. Employment is contingent upon a successful background check.

Position Details

Position Information

Title of Position Director, Ticket Sales and Service
Requisition Number BES20170358P
Department Posting Name Athletics
Location University Heights
Recruitment Type External
Position Type This is an Administrative & Professional (A&P), benefits eligible, position.
Grant Funded? No
Hours per week 40
If employee will be working a schedule other than Monday - Friday, 8:00am - 5:00pm, specify hours and days to be worked

Work, as needed, outside of business hours, including evenings, holidays or weekends.

If Temporary, Ending Date
Recruiting Rate $60,000 - $75,000/annualized
Beginning Salary Flexibility Yes
Pay Basis Salary
Required Education Bachelor's Degree
Do you want to allow additional experience to substitute for required education? No
Preferred Education
Field of Study

Prefer Bachelor’s degree in Marketing, Business Administration, or Communications.

MS Office Experience Required Word, Excel, PowerPoint, Outlook
Will this position require driving a UT or personally owned vehicle? No
Other Computer and Software Skills Required
Experience and Other Skills Required

- Three years of experience in ticket sales and/or service to include two years of experience supervising full-time ticket staff members.
- The ability to successfully and independently plan and manage projects at the strategic and operational levels, within prescribed deadlines
- Excellent Interpersonal Skills

Do you want to allow additional education to substitute for required experience? No
Other Skills Preferred

- Five years of experience in ticket sales and/or service.
- Four years of experience supervising full-time ticket staff members.
- Experience managing Ticket Sales and Services in a profit-driven department.

Description of Job Duties

1. Lead, monitor and manage progress of sales and service teams towards goals and objectives. Responsible for daily supervision and training of customer service and sales teams. Collaboratively develop sales goals and implement ideas, programs and strategies to sell a variety of ticket products (season, mini plans, groups, etc.) for all ticketed sports. Further develop and continue to implement effective lead management strategy.

2. Monitor inbound and outbound customer activity and adapt to changes in call volume, emails or chats to effectively delegate to team; manage workload among service and sales teams. Ensure all service requests and sales inquiries are resolved in a timely manner. Resolve escalated issues in a timely and professional manner staying within the UTSA Athletics ticketing policies.

3. Ensure sales and service staffs have strong knowledge of fundraising, seat contributions and related benefits linked to seating assignments; understand ticket policies and procedures including (but not limited to) parking and seat assignment process, letterwinner ticket policies, stadium and venue policies, and donor loyalty point system.

4. Responsible for overseeing the consistent staff use, the accurate entry of data and account information into all related ticketing systems including CRM, Archtics, and other systems as needed. Collaborate with ticket office on ticket product renewal and sales timelines, setup of TSS ticketing system access including active seasons, products, pricing, and promotions.

5. Assist in the development of regular, efficient and effective sales reporting that includes but is not limited to individual sales, team progress toward goals, lead management, timely handling of phones, email, online leads, etc. Assist in the development of promotional calendars and ensure accurate team communication of promotional efforts to customers.

6. Constantly work to improve accuracy, effectiveness, and efficiency in communicating with fans. Regularly monitor sales information on web for accuracy. Collaborate with and inform internal staffs regarding pricing changes and messaging regarding ticket sales calendars. Assist in the development of messaging designed to improve the fan experience and inform fans about ticket on sales, promotions, ticket policies, etc. Make decisions in the best interest of and in alignment with the goals of UTSA Athletics.

7. Other duties as assigned.

Posting Open Date 09/07/2017
Posting Close Date at midnight on
Open Until Filled Yes
Special Notes To Applicants

-UTSA is a tobacco-free campus.

-UTSA is an Equal Employment Opportunity/Affirmative Action Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

-This is a security sensitive position. Employment is contingent upon a successful background check.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • Advertisement/External Publication (Please Specify)
    • Friend/Personal Referral
    • Internal Employee
    • Job Board/Website (Please Specify)
    • HigherEd Jobs
    • LinkedIn
    • Facebook
    • Indeed
    • Social Media-Other (Please Specify)
    • Other (Please Specify)
  2. * Please Specify: (enter "NA" if not applicable)

    (Open Ended Question)

  3. * Please acknowledge your understanding that if you are offered a position at UTSA, you must come to the Human Resources Office, (4th floor North Paseo Bldg) on your first day of employment with the appropriate documentation (http://www.uscis.gov/sites/default/files/files/form/i-9.pdf#9) of your identity and ability to legally work in the United States.
    • Yes, I acknowledge
  4. * Do you have a Bachelor's degree or Higher?
    • Yes
    • No
  5. * 10261-Do you have three years (paid, full-time equivalent) of ticket sales/service experience to include at least two years of experience managing full-time ticket staff members?
    • Yes
    • No
  6. * Please list the positions where you obtained the required (full-time equivalent) experience and the length of service in each job. **These jobs MUST be listed with more detail in the "Work Experience" section of your application. Failure to do so may disqualify your application.**

    (Open Ended Question)

  7. * Do you have experience working with Microsoft Office Word, Excel, PowerPoint, and Outlook?
    • Yes
    • No

Documents Needed to Apply

Required Documents
  1. Resume/CV
  2. Cover Letter
Optional Documents